Solution:
Services:
Fera is a UK-based science and research organisation delivering specialist laboratory testing, proficiency testing and analytical services across food safety, plant and environmental health. Operating in a highly regulated and data-driven sector, Fera supports commercial laboratories, government bodies and research institutions with trusted scientific expertise.
As part of its digital strategy, Fera required an ecommerce platform capable of supporting a complex B2B marketplace, where products represent not only physical items but also scientific services with specialist configuration, turnaround times and operational dependencies.
The Challenge
.svg){kind=small}
The Challenge
The Solution
At the core of the solution was a bespoke catalogue structure that enabled Fera to manage laboratory tests, analytes and related services in a way that reflected real-world scientific processes. Custom product types and relationships were developed to handle dependencies between tests, configurable pricing and optional priority turnaround services, allowing customers to select precisely the services they required.
Alongside the customer-facing experience, significant focus was placed on backend efficiency and system integration. Automated workflows, SAP invoicing integration and enhanced audit capabilities ensured the platform could support high-volume, professional use while maintaining data accuracy, compliance and operational control.
