Expert technical support services

At Ayko, we provide a dedicated technical support team that focuses primarily on resolving issues without the need of going into development, this could be through either quick fixes in CSS or Adobe Commerce (Magento) admin changes.

We also pride ourselves in our proactive monitoring approach which covers wide areas of the Adobe Commerce System as we have developed extensive custom “health checks” over the years.

We monitor your servers, applications and websites around the clock, using a variety of tools and monitoring services. Our dedicated technical support team will be automatically called out during an emergency alert raised by our systems, thus allowing you to have peace of mind that your website is in good hands even on weekends and bank holidays.

How we can work with you

Site Maintenance

Managing a website shouldn’t slow you down. Our maintenance service ensures timely updates, smooth performance, and proactive alerts about upcoming changes, deadlines, and security patches. When issues arise, our support team steps in fast, so you can focus on growth, not fixes.

Security Focused Approach

Security is central to everything we do. We actively monitor your Magento site for threats, using tools like Cloudflare, Sansec, and Adobe’s own scanners. Our support team addresses issues before they escalate, keeping your store protected, stable, and open for business, 24/7.

Platform Upgrades & Patch Management

We take the hassle out of upgrades. Our team manages the full update process, testing thoroughly to avoid regressions and reverse engineering patches when needed. With every Adobe Commerce update, you stay secure, current, and confidently ahead.

Proactive Monitoring

Our custom monitoring tools give us early insight into system issues, from app performance to server health. We resolve problems before they impact customers and provide quarterly audits to highlight risks, plugin updates, and improvement opportunities across your Adobe Commerce setup.

Our Expert Technical Approach

Adobe Commerce Expertise

Our team includes certified Magento specialists who understand the full Adobe Commerce ecosystem, from admin configurations and extensions to performance optimisation.

This deep platform knowledge means smarter, faster tech support.

Our Adobe Partnership

Fast Response, First-Time Fix

When issues arise, speed and accuracy matter.

Our technical support team is trained to resolve common and complex issues quickly, reducing downtime and keeping your business online and operational.

Long-Term Reliability

We don’t just fix problems, we build lasting solutions.

Through proactive support, rigorous testing, and robust documentation, we make sure your eCommerce site remains stable, secure, and future-ready.

Technical Support FAQs

What kind of issues does your technical support cover?

Our team handles various Magento-related issues, including admin bugs, styling/CSS problems, performance issues, checkout errors, and third-party conflicts, without involving full-scale development.

Are your support services available outside normal business hours?

Yes. Our monitoring system is active 24/7 and automatically notifies our tech support team during emergencies, including nights, weekends, and bank holidays.

How quickly can you respond to an issue?

Our standard response times are within SLA windows, but for emergencies, our alert systems provide immediate notification and response from our on-call technical support engineers.