Posted: 6 July 2021
Exclusively available for Adobe customers, Live Search is a completely free tool, and it can entirely make or break your online customer experience. Live Search combines the power of Adobe Sensei AI with real-time data to return personalised results. You can help customers get what find want with a quick, personalised search, as well as finding what they didn’t even know they needed.
According to Magento, conversion rates for customers who use site search are typically 50% higher, with 84% of customers wanting to use site search to solve their needs. The performance of your eCommerce store is extremely important here, with 64% of customers not returning to a website due to poor performance.
Using the power of A.I, Live Search is built to provide a seamless experience, using a catalogue of data, your customer will receive ample choice of products based on the data collected surrounding their current shopper queries and searches online. This is done in real-time, quickly sifting out the best products for your customer through a detailed merchant experience, embedded in your Adobe Commerce site.
Key Features of Live Search: (Taken directly from Magento Marketplace)
In addition to the seamless experience provided by Adobe through Adobe Commerce, merchants will be provided with dedicated reporting, to enable performance analysis, understanding trends, and the ability to optimize the customers search experience. The ability to filter metrics, identify shopper behaviour, and understand how queries vary over time, enhances your capability of increasing conversions. This is a fantastic service, free of charge to all Adobe customers, easily integrated onto your eCommerce site to provide you with the best tools for increasing your revenue and improving the user experience.
For more information on how we can help you take your business further, get in touch today.