Digital Account Manager

  • Status: Open
  • Remote
  • Team: Operations
  • Openings: 1 (out of 1)
  • Posted: 20 September 2021
  • Closing: 30 November 2021

We’re looking for our next Digital Account Manager who can help us nurture, grow and protect our well-established client base.

Building a future together…

Here at AKYO, we continually push for growth within the industry and value the key role that our team have in securing it.

We build high spec e-commerce platforms for our well-known clients.

Our Account Managers are a key part of our success, building strong and commercial relationships with our clients, to ensure they have a great experience with us.

Whilst our Account Managers are charged with growing our client accounts, this isn’t a sales role - a great candidate for us might currently be in an agency-client / customer success role - or be in a project management role and ready to make a career move.

So if you are interested in learning just what this role has to offer and in much more detail, apply and have a chat with us to really understand what life’s like here at AYKO and how it is going to change yours.

We can’t wait to hear from you!

A Digital Account Manager will…

  • Our Account Managers initially pick up the relationship with our clients from the Project Management team. Building strong and commercial long term relationships, continuing to nurture their portfolio.
  • As the first point of contact for our clients, our AMs are great problem solvers and fantastic stakeholder managers - considering internal relationships, client requirements and brand reputation in everything they do.
  • Where there are new projects to manage with an existing client, they work alongside the Project Managers to create the best experience for the client during the delivery phase
  • AMs follow our communication process, to ensure clients receive regular reports and updates and that touchpoints are regular and up to date
  • Our AMs help to grow our agency, spotting opportunities for cross-selling where there is a client need and contribute additional revenue.
Culture at AYKO
Culture at AYKO

Our Ideal Candidate will…

  • Have worked previously in an agency environment and be used to managing multiple clients concurrently
  • Have worked with e-commerce clients/projects previously - we’d love to see Shopify or Magento!
  • Be confident handling commercial client relationships - possibly have had a more sales/target driven role in the past
  • Have highly developed organisational skills
  • Have great communication skills, written and verbal and the ability to build relationships fast

The Perks

Birthday Cake

Cake on your birthday

Remote Working

Remote First Working

Cycle

Cycle to work schemes

Box

Regular Surprise Boxes

Calendar

Extra Day's Holiday each year worked

Note

Twice-yearly appraisals

Social

Social Events

Burger

Team Lunches

Pension

Pension Scheme

Holiday

22 Days Holiday + Bank Holidays

Care

Childcare & Eyecare Vouchers

Clock

Flexible Working Hours

Apply Now

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